Delivery Policy

No deliveries will be made on public holidays and during weekends.

Delivery is subject to stock availability at the time with distributors and is dependent on geographical location.

The delivery estimate will commence from when payment is reflecting in our bank account and not from the time of order.

Next business day delivery means that delivery will take place before 5:00 pm the following business day only once payment has been received.

Same day delivery is subject to the client placing and paying for an order before 1 pm.

For all orders follow the below delivery estimates. Please note that these estimates are based on stock availability and are subject to the receipt of your payment in our bank account.

Refund policy

Please ensure the cartridge you have purchased is correct before opening the packaging.
We reserve the right to charge a 10% handling fee or reject any return bought in error.
We reserve the right to send cartridges for testing before swopping out.
Unused cartridges returned after 7 days will be subject to handling fee at our discretion

Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For all products that have been properly orderd and delivered to the client, returning

Some types of goods are exempt from being returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@jmstationery.co.za

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at info@jmstationery.co.za and send your item to: Shop No 01, The Ridge Shopping Centre,11 Mozart Honeydew Ridge, Roodeport, 2170

Shipping
To return your product, you should contact us at info@jmstationery.co.za or 0102140608

J&M Stationery will be responsible for shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If anything is unclear or you have more questions feel free to contact our customer support team.